learn.howToCalculate
learn.whatIsHeading
Measures customer satisfaction and likelihood to recommend using a simple survey. Predicts growth and identifies detractors and advocates.
Hướng dẫn từng bước
- 1Ask: "On 0-10 scale, how likely recommend to friend?"
- 2Score 9-10: Promoters, 7-8: Passives, 0-6: Detractors
- 3Calculate: (Promoters - Detractors) ÷ Total × 100%
- 4Track over time by segment
Ví dụ có lời giải
đầu vào
70% promoters
Kết quả
NPS 60
Lỗi thường gặp cần tránh
- ✕Only tracking overall NPS, not by customer segment
- ✕Not following up with respondents to understand why
Câu hỏi thường gặp
What's a good NPS score?
Below 0 poor, 0-30 good, 30-70 excellent, 70+ best-in-class depending on industry.
How do I improve NPS?
Follow up with detractors to fix issues, engage promoters for referrals, reduce passives.
Sẵn sàng để tính toán? Dùng thử Máy tính Net Promoter Score miễn phí
Hãy tự mình thử →